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Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  There are exceptions.  Please read below for these exceptions.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at .

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: PO Box 116 New Salem PA United States 15468.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shoes

All of DF13's Pro-Line shoes carry a 100% money back guarantee.  The policy for this is simple.  If you don't love your shoes, send them back free and get your money back.

Skate Decks

Skateboard decks are manufactured of sheets of laminated wood.  As such they can break under stress.  Skateboards and skateboard decks are NOT warranted and cannot be guaranteed by DF13 Skateboards.  Therefore DF13 Skateboards does not allow returns on broken or cracked skateboard decks.

However, DF13 Skateboards will replace skateboard decks under the following circumstances:

  • - Skateboard was printed incorrectly. If the skateboard received by the customer does not match the design preview on the website, the skateboard will be considered as printed incorrectly. A perfect color match cannot be guaranteed since all computer monitors do not display colors in the same way.
  • - Skateboard deck is returned within 30 days of receipt
  • - Skateboard is as new and un-skated
  • - Skateboard grip tape has not been applied
  • - Skateboard trucks, bolts, or stickers have not been applied

In lieu of replacement DF13 Skateboards, at its sole option, may refund the purchase price. Shipping costs will not be refunded. If you need to return a product, please contact us to obtain a Return Authorization Number and the proper address to ship your return. Your credit card will be refunded upon receipt of your returned skateboard deck.


Shipping
To return your product, you should mail your product to: PO Box 87 New Salem PA United States 15468 unless otherwise stated.

Apparel, shoes and skate decks all have separate return addresses

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Contacts

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